Organization Centered Strategies in Quality Improvement

OrganizationCentered Strategies in Quality Improvement

OrganizationCentered Strategies in Quality Improvement

Thedevelopment of healthcare using models that are organization-centeredis a practice that has been in existence for quite some time.Healthcare institutions, especially hospitals have always strived toinitiate continuous improvement in their processes. Therefore themain strategies that oversee improvement in the overall quality ofcare include a focus on the work context, a proper understanding ofthe work and processes involves, attention to patients and otherassociated parties, the role of leaders and the availableorganizational networks that can be utilized. These five approachesare described in this paper.

Focuson the Work Context

Thisinvolves a strategy that requires engaging in a process that isrelevant to the mission, vision, and values of the organization.Here, the efforts are directed towards emphasizing the importance oflearning at work. Continuous improvement of knowledge together withdisciplinary knowledge is acknowledged as the main recipes forconstant progress.

Knowledgeof Work

Severalglobal thinkers have come up with various systems. There is a need tobuild more on these platforms as well as complement their work.Process and system change allows for the development of new methodsand practices, hence leading to improvement in the long run. Thismeans that individuals who were not involved in the process can takepart in initiating the change.

ViewingPatients, Payers, and Communities as Beneficiaries and Customers

Tosuccessfully design and disseminate a patient care platform that isefficient and effective, there is a dire need to understand thecharacteristics of the patients. These aspects include personalpreferences, values, objectives and sometimes the culture and beliefsof the individual receiving health care. Patient satisfaction is afundamental element in this strategy together with the other customerrequirements that are indicated in various scenarios. By includingclients in the caregiving system in conjunction with the healthprofessionals, a new understanding can be instilled.

TheRole of Leaders in Promoting Learning

Changecannot take place quickly without the commitment of leaders. As such,learning in the work setting may at times require the input of theleaders who are capable of influencing the knowledge acquisitionprocess. The command and control model of leadership is discouraged,and the top management needs to open up and act beyond their comfortzones so as to realize complete change.


Learningand knowledge sharing is one of the most important aspects of qualityimprovement that cannot be overlooked. The creation of severalnetworks of the organization. A good and working organizationalsystem requires productive, regular meetings as well as cross-networklearning. In most cases, the corporate leaders come together andshare information that fuels the improvement and introduces positivechanges concerning organization and delivery of healthcare topatients.

Theimportance of organization centered strategies in quality improvementcan be seen not only in the way processes take place in the body butalso on the patient outcome and client satisfaction. First andforemost, healthcare improvement is given more emphasis and energy sothat in the end, quality is improved considerably. Positive changesare also observed concerning service delivery. Likewise, professionaldevelopment is an area that has benefitted from these strategies aswell as the collaborations among organizations. Vocational educationcombined with patient care improvement initiatives is also capable ofeliciting positive progress. Furthermore, the procedures increaseaccountability and responsibility in the context of patient care andprofessional development.