LEADING BUSINESS 1
How Evernote’s Phil Libin Keeps Communication Flowing
Phil Libin hasalways treasured the value of communication with regards toinfluencing his employees. He embraced the management duties ofEvernote after incorporating the business with two fellowprogrammers. The company sells software that converts images of notesinto an electronic format. Although Libin has started severalcompanies, his greatest motivation concerns the removal of obstaclesthat threaten to limit the professional development of workers.Additionally, he works to guarantee that the company culture becomesthe main focus of employee training. In this regard, Libnin ensuresthat all workers understand their contribution towards thefulfillment of the entity’s vision. The CEO keeps communicationflowing using various techniques.
Libnin hasestablished a start-up culture at Evernote that encouragescooperation and teamwork. All employees are expected to be informedof the firm’s processes and objectives. Hence, workers will becomemore diligent in their responsibilities. Moreover, the individualresponsible for performing a particular task will have cleardirection on their impact on the organization.
Employees atEvernote are assigned to small teams of eight or fewer workers. Suchallocation facilitates easy conversation among the members. Havinglarger groups would also increase the likelihood of conflicts anddisagreements. Hence, personal differences among group members couldlead to missed deadlines due to frustrations in communication.
The organizationhas arranged for groups of employees to have weekly meetings duringwhich the members can learn about new developments at the company.Having brief, frequent discussions contributes to efficientcommunication as opposed to holding long, irregular forums.
Lack of StatusSymbols
Noably, managersat Evernote are not honored with private offices. Libin establishedthis practice to eliminate physical barriers between workers and themanagement. Consequently, the workers are encouraged to approachtheir supervisors to request for direction or provide feedback.
The company hasadopted an open office layout that allows employees to talk freely.In fact, workers can walk for short distances to hold face-to-facediscussions.
Evernoterestricts its employees from having phones on desks to reduce noisydistractions. The constant ringing of phones disrupts others fromperforming their duties. Furthermore, cellular conversations canhinder concentration. Consequently, workers who need to make personalcalls are permitted to use the company’s conference rooms.
Workers whochoose to participate in Evernote Officer Training receive regularassignments to attend the meetings of other teams. Besides, employeesare encouraged to be active participants during such meetings.Therefore, they can gain a deeper understanding of the company’soperational procedures.
The company hasinstalled several giant video screens at each of its locations inAustin and Mountain View, California. The cameras on each screen showthe workers in the other facility. Consequently, employees can usespeakers and microphones to chat with staff members in the otheroffice (Angeles, 2014).
Libnin uses asix-foot-tall robot to speak to employees when he is away from theoffice (Bryant, 2012). He controls the machine remotely to visit thestations of particular staff members. Consequently, he can check onthe progress of work duties and assignments.
Besides, the organization has established a policy that bansirritating messages posted on areas such as washrooms and sinks(O’Brien, 2013). Instead, informal communication should comprise ofpositive, upbuilding messages.
Angeles, S. (2014, Dec. 3). Evernote `Work Chat` makes collaborationeasier for businesses. Business News Daily. Retrieved fromhttp://www.businessnewsdaily.com/7529-evernote-work-chat-business
Bryant, A. (2012, Apr. 7). The phones are out, but the robot is in.The New York Times. Retrieved fromhttp://www.nytimes.com/2012/04/08/business/phil-libin-of-evernote-on-its-unusual-corporate-culture.html?_r=0
O’Brien, C. (2013, Aug. 5). Evernote CEO Phil Libin wages waragainst `stupid office signs`. Los Angeles Times. Retrievedfromhttp://articles.latimes.com/2013/aug/05/business/la-fi-tn-evernote-ceo-phil-libin-20130805