Job Analysis



Theprocess of job analysis is undertaken with the objective ofidentifying the requirements of a given position. The main purposeconducting the analysis is to establish the job relatedness of agiven set of employment procedures (Naveed, Sagid, Reheman, &ampNawa, 2013). This paper will provide a job analysis, which will bebased on an episode of an undercover boss of Buffet Incorporation.

Acomparison of two job positions: Dishwasher and cashier

Thevideo of an undercover boss for Buffets, Inc. revealed several jobpositions. However, the job of a cashier and dishwasher were quitefascinating. The dishwasher was given the responsibility of cleaningall utensils that were used in the restaurant by guests and thosethat were applied in the kitchen. The employee was provided with acommercial washer that made his work easier. The dishwasher is a jobthat can be done by almost everybody since restaurants do notemphasize on academic qualification. A high school graduatecertificate is an adequate qualification. The newly recruitedemployee undergoes a training of about one house, which focuses onthe use of machines, such as the commercial washer. However, thedishwasher felt unsatisfied with the job due workload and longworking hours.

Thejob position of a restaurant cashier, on the other hand, is clericalin nature. Some of the duties that were given to cashier include theconfirmation of the prices reflected in the menus, collecting bills,and answering customer questions. The cashier was provided with thenecessary equipment, including the cash machine, calculator, and thePOS. Unlike the dishwasher, the cashier was a trained employee withat least a diploma certificate. In addition, the cashier underwentmore training than a dishwasher.


Thedata required to perform a job analysis was collected through asurvey. This involved sending a set of questions in the form of aquestionnaire to the relevant employees, including a dishwasher and arestaurant cashier. The set of questions focused on theidentification of the key elements of the job analysis, including theduties, requirements, training, working conditions, and skills.


Jobtitle: Cashier


  • Handling guests’ complaints related to the charges.

  • Greeting and welcoming guests.

  • Collecting, counting, and handling cash.

  • Confirming that menus reflect the correct prices.

  • Adjusting menus for any changes that take place in terms of prices and tax.


  • Listening skills

  • Computational skills

  • Communication

  • Interpersonal skills

  • Active listening

  • Problem solving

Requirementand experience

  • A high school diploma or an equivalent academic qualification

  • No prior experience is needed


  • Wage ranges from $ 7.78 to $ 11.16 per hour

  • Job title: Dishwasher


  • Washing dishes, pots, glassware, and flatware using hands and dishwasher

  • Maintaining the kitchen work area, utensil, and equipment orderly and clean

  • Placing utensils, dishes, and all cooking equipments in their respective storage areas

  • Setting up banquet tables

  • Cleaning and preparing different foods before they are cooked

  • Stocking supplies, such as the in-serving stations, food or utensils, salad bars, and refrigerators

  • Scrubbing and sweeping the floor

  • Receiving and storing supplies that are related to kitchen work

  • Loading and unloading trucks that are used to deliver and pick up food supplies

  • Packaging and preparing individual place settings

  • Transferring equipment and supplies between the work area and the storage using trucks and hands

  • Sorting trash, removing it, and keeping it in the pickup areas


  • Time management

  • Coordination

  • Effective communication

  • Operation and control

  • Active listening

  • Operation monitoring

  • Good judgment

  • Quality control analysis

  • Decision making

  • Critical thinking

Requirementand experience

  • No formal academic qualification is needed

  • Prior experience in dishwashing may be required


Thewage of a dishwasher ranges from $ 7.61 to $ 10.48 per hour

Justificationfor compliance with the federal as well as the state regulations

Employershave the right to determine the set of duties, minimum requirements,and the level of skills that their employees should have.Consequently, the level compliance of job analysis and descriptionwith the state as well as federal requirements should focus oncompensation and the working conditions. From the job analysissection, the dishwasher complained of the poor working conditions,which was confirmed by the workload and long working hours. This isinconsistent with the regulations set by the Occupational Safety andHealth Administration and the Department of Labor (Lo, 2014).However, job description complies with the regulations, which isconfirmed by the level of compensation of both the cashier and thedishwasher. For example, the dishwasher earns between $ 7.61 and $10.48 per hour and cashier gets $ 7.78 to $ 11.16 per hour. The wageranges are above the average minimum wage rate of $ 7.25 set by thestate and federal authorities (Bradley, 2016).


Jobanalysis is a significant process that results in the identificationof duties and requirements for a given job position. The process ofjob analysis requires the use of credible information, which can becollected using different tools, such as the survey. The episode onthe undercover boss provided information about the natural worksetting for a dishwasher and a restaurant cashier. Apart from theworking conditions for the dishwasher, the rest of the details on thejob analysis and description are consistent with the state as well asfederal regulations.


Bradley,H. (2016). Stateminimum wages: An overview.Washington, DC: Congressional Research Service.

Hirmar,G. (2014, May 14). Undercover boss Buffets, Inc. YouTube.Retrieved July 29, 2016,from

Lo,H. (2014). AsianAmerican garment workers: Low wages, excessive hours, and cripplinginjuries.San Francisco, CA: Asian Law Caucus.

Naveed,S., Sagid, M., Reheman, S. &amp Nawa, T. (2013). Competency basedjob analysis. InternationalJournal of Academic Research in Accounting, Finance, and ManagementSciences,3 (1), 105-111.