Flow chart for Patient Check-in

Flowchart for Patient Check-in

Explanationof each step

Oncethe patient arrives at the hospital, the initial process ofchecking-in is to check whether the patient is a current patient.This is performed by a front desk nurse/staff. The check is performedso as to obtain whether information about the patient is available ornot. An online-based technology is known as the electronic healthrecord (Koppel &amp Kreda, 2010). There are guiding steps that areavailable that assist the front desk staff to check in the patient.The staff may use the patient’s identity card number or name toperform a database search. Through this, the patient will be able toobtain the patient’s information. In case the patient has neverchecked-in in the facility before, the front desk staff will have toenter the patient’s information into the database. The personalinformation of the patient will be added to the database togetherwith the health background of the patient.

Whenthe patient’s information has been obtained from the database, thefront desk staff will review the patient’s information, andevaluate the previous medical records of the patient. The review willstill be conducted in the EHR system. The nurse would then decidewhether there is new information that should be updated into thesystem. In doing this, the nurse is expected to analyze the patientcorrectly by collecting both the physical and verbal information. Forthis to happen the patient will be interviewed by the nurse and willbe asked specific questions about his/her condition that will bekeyed into the EHR system. The insurance card will then be verifiedby the front desk staff for use in offsetting the bills that willaccrue.

Ifthe patient’s information does not need updating, then the nextstep would determine whether the selected visit accounts are correct.If found to be correct, the nurse would assess if there will be aneed for collection of copays. If the copays are not to be collected,then be checked in and visit label will be generated for the patient.On the other hand, if there is a need for collection of copays, thenthe patient will be directed to the point of service payment wherethe cash registry machines will be used to generate payment receiptsafter the patient makes the payment. The patient then goes back tothe front desk and presents the receipt and will be given a visitlabel. In performing all these operations, all the healthcare staffsare governed by the code of conduct of the nursing practice.

Explanationof the overall process

Bothquantitative and qualitative metrics can be used to evaluate theperformance of the current workflow, particularly on checking-inpatients. Data can be collected on the time taken for the patient tobe checked-in to the healthcare facility. The various department canbe conducted to obtain the reporting capabilities of the softwarethat are in use. The main software application that is used in thiscase is the Electronic Health Records. The efficiency of the systemcan be evaluated to determine whether the system relays informationinstantly or it takes time (Koppel &amp Kreda, 2010). The EHR systemis usually effective since anyone can easily obtain the entire healthhistory of a patient by just perform a search on the database asopposed to the other technique of manual searching of patient’sfile.

However,there is a huge risk to the privacy of information contained in theEHR system. There are cases of system hacking and data theft thathave been recorded over the years. It is, therefore, advisable toimplement additional firewalls to prevent unauthorized access(McGonigle, &amp Mastrian, 2015). The other areas to improve on isthe internet connectivity. There is a need for faster internetconnectivity to handle the huge number of inquiries donesimultaneously and relay the information immediately.

Inconclusion, the workflow of activity may help an individual to knoweach and every step in the entire lifecycle of a process. Theworkflow activity enables an individual to identify the sources ofproblems and opportunities for improving an activity. Through theworkflow of activities, it is possible to evaluate the handoffsoccurring in an activity process (Koppel &amp Kreda, 2010). Also, anactivity workflow shows an individual the people responsible for theactivity and so that he can know how to collaborate with these peoplein making the activity a success. These potential benefits of havinga workflow is a clear indication that an individual involved in anactivity should understand the entire steps in executing theactivity.


Koppel,R., &amp Kreda, D. A. (2010). Healthcare IT usability andsuitability for clinical needs: Challenges of design, workflow, andcontractual relations. Studies in Health Technology and Informatics,157, 714.

McGonigle,D., &amp Mastrian, K. G. (2015). Nursinginformatics and the foundation of knowledge(3rd ed.). Jones&amp Bartlett Publishers.

U.S.Department of Health &amp Human Services. (n.d.b). Workflowassessment for health IT toolkit. Retrieved, July 23, 2016, fromhttps://healthit.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/flowchart